Shipping policy

Order Processing and Production

Treeline products are personalized and made to order. Because each piece is individually designed and crafted, orders are not ready to ship immediately after purchase.

Production begins after we have received all required personalization materials and, when applicable, after you have approved your digital proof.

Estimated production times may vary depending on the product, level of customization, order volume, and availability of materials. Any estimated production time shown on a product page is an estimate and is not guaranteed.

If additional photographs, paw prints, personalization details, or approval are required from you, production may be delayed until those materials or approvals are received.

Digital Proofs and Production Timing

For products that include a digital proof, production will not begin until the proof has been approved.

Please review and respond to proof requests promptly. Delays in approving a proof may delay the estimated ship date of your order.

Once a proof has been approved and production has begun, changes may no longer be possible.

Shipping Rates

Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping rates may vary based on the destination, package size, package weight, selected shipping method, and other applicable factors.

Shipping and Delivery Estimates

Shipping transit time begins after your order has completed production and has been transferred to the shipping carrier.

Any shipping or delivery dates provided by Treeline or the carrier are estimates and are not guaranteed.

Carrier delays caused by weather, holidays, transportation disruptions, or other circumstances outside Treeline’s reasonable control may affect delivery times.

If you need an order by a particular date, please contact us before placing your order at hello@treelineengraving.com. We will let you know whether we believe the requested timeline is realistic, but delivery by a specific date cannot be guaranteed unless Treeline has expressly agreed to it in writing.

Order Tracking

When tracking information is available, you will receive a shipping confirmation email with tracking details once your order has shipped.

Please allow time for the carrier’s tracking system to update after your shipping notification is sent.

Shipping Addresses

Please carefully review your shipping address before completing your order.

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping address, contact us as soon as possible at hello@treelineengraving.com.

If your order has not yet shipped, we will do our best to update the address. Once a package has been transferred to the shipping carrier, we may be unable to change the delivery address.

Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer’s responsibility.

Lost Packages

If your tracking information indicates that your package may be lost or has stopped updating for an unusual period of time, please contact us at hello@treelineengraving.com.

We will work with you and the shipping carrier to investigate the shipment and determine the appropriate next steps.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, please first check around the delivery location, with other members of your household, and with nearby neighbors when appropriate.

You may also wish to contact the shipping carrier directly.

If you are still unable to locate your package, contact us at hello@treelineengraving.com and we will help determine the next steps.

Damaged Orders

Please inspect your order when it arrives.

If your order arrives damaged, contact us as soon as possible at hello@treelineengraving.com and include:

Your order number
A description of the damage
Clear photographs of the damaged product
Photographs of the shipping packaging when possible

Please keep the product and original packaging until we have reviewed the issue, as they may be needed for a carrier claim.

We will evaluate the situation and work with you to make it right in accordance with our Return & Refund Policy.

International Shipping

At this time, available shipping destinations will be shown during checkout. If your destination is not available at checkout, please contact us before placing an order.

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated.

International shipments may experience additional customs or carrier delays outside Treeline’s control.